CO-WORKING & POP-UP RETAIL SPACE TERMS & CONDITIONS
Effective from: Monday, 10th August 2026. Operator: Lowtide BOS Ltd
Company number: 13166040 Registered office: PW John & Co. 23 Wadham Street, Weston-Super Mare, Somerset, BS23 1JZ. Trading as: Lowtide Co-Working space Premises: 3 College Court, College St, Burnham on Sea, Somerset, TA8 1AR.
These Terms & Conditions (“Terms”) apply to all members, customers, guests, visitors and other persons using the coworking space operated by Lowtide BOS LTD (“we”, “us”, “our” or the “Operator”).
By purchasing a membership, booking a workspace, entering the premises or using our facilities, you agree to comply with these Terms.
1. The Coworking Service
1.1 We provide access to coworking facilities, which may include desks, meeting areas, communal areas, Wi-Fi/internet access, kitchen facilities, refreshments and other facilities or services advertised from time to time.
1.2 The specific facilities available to you depend upon the membership or booking package purchased.
1.3 Membership or workspace access does not create a tenancy, lease, licence to occupy a particular office or desk on an exclusive basis, or any other interest in the premises, unless expressly agreed by us in writing.
1.4 We may reasonably change, relocate, temporarily close or withdraw particular facilities where necessary for maintenance, repair, safety, security, refurbishment, operational reasons or circumstances beyond our reasonable control.
1.5 We will use reasonable care and skill in providing our services and nothing in these Terms is intended to exclude or restrict any rights you have under applicable law.
2. Membership and Access
2.1 Memberships are personal to the named member unless we expressly agree otherwise.
2.2 You must not lend, transfer, sell or share your access credentials, membership, access card, key, PIN or other means of entry.
2.3 You are responsible for keeping access credentials secure and must notify us promptly if they are lost, stolen or compromised.
2.4 We may refuse entry or suspend access where we reasonably believe that a person:
has breached these Terms;
presents a safety or security risk;
is behaving abusively, threateningly or unreasonably;
is engaging in unlawful activity;
has failed to pay amounts due;
is misusing the facilities, network or equipment; or
is otherwise causing, or is reasonably likely to cause, damage, disruption or distress.
2.5 Where reasonably practicable, we will give notice before suspension or termination, but immediate action may be taken where necessary to protect people, property, the premises, our systems or the legitimate interests of other users.
3. Your Personal Property
3.1 You are responsible for your own property at all times.
3.2 You bring personal belongings, computers, laptops, phones, documents, equipment, money, valuables, bicycles and other property onto the premises entirely at your own risk.
3.3 We do not provide a general storage, safekeeping or bailment service.
3.4 You should not leave valuable, confidential or sensitive items unattended.
3.5 We are not responsible for loss of or damage to your property except to the extent that such liability cannot lawfully be excluded or limited.
3.6 If we provide lockers, storage areas or other storage facilities, these are provided subject to any additional rules that apply to those facilities. Use of a locker or storage facility does not make us responsible for the contents.
3.7 You must not store illegal, hazardous, flammable, explosive, perishable or otherwise inappropriate items at the premises.
3.8 We may remove, dispose of or arrange appropriate handling of items that we reasonably believe present a health, safety, security or legal risk.
4. Your Equipment
4.1 You are responsible for your own computers, devices, chargers, cables, software and other equipment.
4.2 You must ensure that your equipment is safe, suitable for use and properly maintained.
4.3 You must not overload electrical sockets or use unsafe, damaged or unsuitable electrical equipment.
4.4 You must not connect equipment that may interfere with, damage or compromise our electrical, telecommunications, Wi-Fi or other systems.
4.5 You are responsible for maintaining appropriate backups of your data.
5. Internet and Network Acceptable Use
5.1 Internet and Wi-Fi access is provided as a facility to members and users and is not guaranteed to be uninterrupted, secure, error-free or available at all times.
5.2 You are solely responsible for your use of the internet and for everything you access, search for, upload, download, transmit, publish or otherwise do online while using our network or facilities.
5.3 You must comply with all applicable laws and regulations when using our internet connection.
5.4 You must not use our network, systems or premises to:
access, create, store, upload, download, transmit or distribute illegal material;
commit, facilitate or encourage a criminal offence;
access or distribute material of a sexual nature;
access, distribute or transmit terrorist material or content encouraging terrorism;
distribute malware, viruses, ransomware, spyware or other malicious software;
conduct hacking, unauthorised access, penetration testing or other attempts to compromise computer systems without express authorisation;
conduct phishing, fraud, scams or identity theft;
attack, disrupt or interfere with any network, server, website, computer or electronic system;
undertake unauthorised vulnerability scanning or port scanning;
infringe copyright, trademarks, patents or other intellectual property rights;
access another person’s accounts, data or communications without permission;
send spam, malicious communications or unsolicited bulk messages;
engage in harassment, stalking, threats or abusive communications;
use the network to operate a botnet, cryptocurrency mining operation or other activity that materially consumes network resources without our permission;
attempt to circumvent network security, content controls or access restrictions; or
undertake any other activity that is unlawful, malicious, fraudulent or reasonably likely to expose us, our network provider or another user to legal, financial, operational or security risk.
5.5 Illegal, dangerous or criminal use of our internet connection is strictly prohibited.
5.6 You are responsible for ensuring that your devices have appropriate security measures, including current operating system updates, antivirus/security software where appropriate, strong passwords and appropriate backups.
5.7 We may monitor, restrict, suspend or terminate network access where reasonably necessary to protect our network, users, systems or legal interests, or where we reasonably suspect unlawful or prohibited activity.
5.8 Where we reasonably believe that serious unlawful activity has occurred, we may preserve relevant information and cooperate with law enforcement or other competent authorities where legally required or permitted.
5.9 We do not accept responsibility for the security, accuracy, availability or content of third-party websites, services or information accessed through our network.
6. Cybersecurity and Data
6.1 You must take all reasonable precautions to protect your own (and that of any connected business) accounts, devices, passwords, confidential information and data.
6.2 You must not connect infected, compromised or deliberately malicious devices to our network.
6.3 You must immediately notify us if you become aware of a security vulnerability, malware infection, unauthorised access or other incident affecting our network or potentially affecting other users.
6.4 We may disconnect or restrict any device that we reasonably believe poses a security or operational risk.
6.5 You remain responsible for the security and legality of information stored or processed on your own devices and accounts.
7. Confidentiality and Privacy of Other Users
7.1 Coworking spaces are shared environments. You must respect the privacy and confidentiality of other users.
7.2 You must not intentionally listen to, record, photograph, film, copy, access or disclose another person’s confidential conversations, documents, screens, passwords, communications or information without appropriate permission.
7.3 You are responsible for taking reasonable steps to prevent other people from viewing or accessing your own confidential information.
7.4 We do not guarantee that conversations, documents, screens or other information visible or audible within communal areas will remain confidential.
8. Conduct and Behaviour
8.1 Users must behave respectfully and professionally towards staff, members, guests, contractors and visitors.
8.2 The following are prohibited:
violence or threats of violence;
intimidation;
harassment, bullying or discrimination;
abusive, threatening or offensive behaviour;
deliberate damage to property;
theft or attempted theft;
possession or use of illegal drugs;
being intoxicated to an extent that creates a safety, security or behavioural concern;
smoking or vaping except where expressly permitted;
dangerous behaviour;
unreasonable disruption to other users; and
any unlawful activity.
8.3 We operate a zero-tolerance approach to serious violence, threats, criminal behaviour, harassment and deliberate damage.
8.4 We may require a person to leave the premises immediately where reasonably necessary for safety, security or the proper operation of the space.
9. Guests and Visitors
9.1 Members, customers and users of the coworking space are not permitted to bring guests or visitors onto the premises without express written permission from the operator. Where granted, members, customers and users are responsible for their guests and must ensure that guests comply with these Terms.
9.2 Guests may only access areas permitted by the Operator.
9.3 Members must not provide guests with their personal access credentials unless expressly authorised.
9.4 We may limit guest numbers, require registration or identification, or refuse guest access where reasonably necessary.
9.5 The member, customer or user introducing a guest may be responsible for costs or damage caused by that guest to the extent permitted by law.
10. Health, Safety and Emergencies
10.1 You must comply with all reasonable health and safety instructions displayed or given by us.
10.2 You must not obstruct fire exits, emergency routes, fire doors, stairways, corridors or access to safety equipment.
10.3 You must not interfere with fire alarms, extinguishers, emergency lighting, security equipment or other safety systems.
10.4 You must promptly report accidents, hazards, damage, defects, spills or other safety concerns to us.
10.5 In an emergency, you must follow instructions from emergency services or other authorised persons and evacuate the premises when instructed.
10.6 You must not undertake activities at the premises that create an unreasonable risk to yourself or others.
10.7 If you have a medical condition, disability or other requirement that may materially affect your safe use of the premises, you should contact us so that reasonable arrangements can be considered where appropriate.
11. Food, Drink and Kitchen Facilities
11.1 Users must use kitchen, food preparation and refreshment facilities responsibly.
11.2 Food must be stored, prepared and disposed of appropriately.
11.3 You must clean up after yourself and leave communal facilities in a reasonable condition.
11.4 We do not guarantee that communal food, drinks, kitchen facilities or refreshments will always be available.
11.5 Unless expressly stated otherwise, users are responsible for checking ingredients and allergens in food or drink they consume.
12. Damage to the Premises
12.1 You must take reasonable care of the premises, furniture, equipment, fixtures, fittings and facilities.
12.2 You must not drill, nail, paint, alter, attach, install, remove or modify anything at the premises without our prior written consent.
12.3 You must report accidental damage promptly.
12.4 You may be responsible for the reasonable cost of repairing damage caused by you or your guests where the damage results from your breach of these Terms, negligence or misuse, subject to applicable law.
12.5 We may charge reasonable costs for cleaning or repair where additional work is reasonably required because of misuse, damage or an unreasonable level of mess.
13. Business Activities
13.1 You remain responsible for your own business, professional activities, clients, employees, contractors, products and services.
13.2 Your membership does not constitute an endorsement, recommendation or guarantee by us of your business or services.
13.3 You must obtain and maintain any licences, registrations, permissions, insurance or professional qualifications required for your activities.
13.4 You must not conduct activities from the premises that are illegal, hazardous, offensive, excessively disruptive or incompatible with the operation of the coworking space.
13.5 You must not represent yourself as an employee, agent, partner or representative of the Operator unless we have expressly authorised you to do so.
13.6 You must not use our name, branding, address or intellectual property in a manner that suggests an affiliation or endorsement without our written permission.
14. Insurance
14.1 We strongly recommend that members maintain appropriate insurance for their own property, equipment, business activities and liabilities.
14.2 Where you operate a business from the premises, you are responsible for determining the insurance cover appropriate to your activities.
14.3 If your activities require particular insurance cover by law, contract or professional regulation, you must maintain that cover.
15. No Guarantee of Availability
15.1 We will use reasonable efforts to provide the services described in your membership or booking.
15.2 However, we do not guarantee uninterrupted availability of:
desks;
meeting rooms;
Wi-Fi;
electricity;
heating or cooling;
kitchen facilities;
printing facilities;
particular equipment; or
any particular area of the premises,
unless expressly included as a guaranteed feature of your specific agreement.
15.3 Facilities may occasionally be unavailable because of maintenance, repairs, technical failures, emergencies, utility interruptions, supplier failures or circumstances beyond our reasonable control.
16. Payments
16.1 Membership fees and other charges must be paid in accordance with the pricing and payment terms applicable to your membership or booking.
16.2 If payment is overdue, we may restrict or suspend access after giving any notice required by law or your agreement.
16.3 You remain responsible for charges properly incurred before suspension or termination.
16.4 We may charge reasonable fees for optional services, additional bookings, damage, replacement access devices or other services where the applicable charge has been clearly communicated before it is incurred.
17. Cancellation and Termination
17.1 Your cancellation rights depend on the type of agreement you have entered into and whether you are contracting as a consumer or for business purposes.
17.2 Nothing in these Terms removes any cancellation, refund or other statutory right that applies to you.
17.3 We may terminate or suspend your membership where you materially breach these Terms, fail to pay amounts due, engage in unlawful activity, create a serious safety or security risk, or otherwise materially disrupt the operation of the space.
17.4 Where appropriate, we will give you a reasonable opportunity to remedy a breach before termination.
17.5 Immediate termination or suspension may be appropriate for serious misconduct, criminal activity, serious threats, violence, significant property damage or serious security risks.
17.6 Upon termination, you must immediately stop using the premises and return any keys, access cards or other property belonging to us.
18. Personal Data and Privacy
18.1 We may process personal information about members, visitors and customers in accordance with applicable UK data protection legislation and our Privacy Notice.
18.2 Our Privacy Notice explains how we collect, use, store and share personal information.
18.3 Where CCTV, access control, security monitoring or other monitoring systems are used, these will be operated in accordance with applicable law and our relevant privacy information.
18.4 Users must not use the premises or our systems to unlawfully obtain, process or disclose personal information belonging to another person.
19. CCTV and Security
19.1 CCTV or other security systems may operate at the premises for legitimate purposes including safety, security, crime prevention and protection of property.
19.2 Relevant signage and privacy information will be provided where required.
19.3 You must not interfere with, disable, cover or tamper with security equipment.
20. Events and Private Bookings
20.1 Additional terms may apply to private room hire, events, workshops or other special bookings.
20.2 The person making a booking is responsible for ensuring that their attendees comply with applicable rules.
20.3 We may impose reasonable conditions relating to maximum occupancy, noise, catering, alcohol, security, timings, cleaning and other event requirements.
20.4 Any event involving alcohol must comply with applicable law and any conditions imposed by us.
21. Children and Vulnerable Persons
21.1 The premises are primarily intended for adults using coworking facilities.
21.2 Children or vulnerable persons must not be left unsupervised.
21.3 A member bringing a child or vulnerable person onto the premises is responsible for their supervision and safety, subject always to our legal obligations.
22. Pets and Animals
22.1 Animals are not permitted unless expressly authorised by us.
22.2 Assistance dogs will be accommodated in accordance with applicable law.
22.3 Where an animal is permitted, the person responsible for it must ensure that it does not create a nuisance, hygiene issue, damage or safety risk.
23. Deliveries and Mail
23.1 We do not accept deliveries nor provide a mailroom, postal forwarding or secure storage service unless expressly agreed in writing.
23.2 Where approved, you remain responsible for ensuring deliveries are correctly addressed and collected promptly.
23.3 We are not responsible for lost, delayed, damaged or misdelivered items.
23.4 We may refuse, return or dispose of packages that are unsafe, suspicious, prohibited or improperly addressed.
24. Intellectual Property
24.1 All intellectual property belonging to the Operator, including branding, logos, website content, photographs, promotional material and other materials, remains our property or that of our licensors.
24.2 You must not copy, reproduce, modify or commercially exploit our intellectual property without permission.
24.3 You retain ownership of your own intellectual property.
25. Liability
25.1 Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
25.2 In particular, nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that applicable law does not permit us to exclude or limit.
25.3 Subject to clause 25.2 and applicable law, we are not responsible for loss or damage that:
was not reasonably foreseeable;
was not caused by our breach of contract or negligence;
results from your own actions, omissions or breach of these Terms;
results from the actions or omissions of another user, guest or third party;
results from your equipment, software, data or internet use; or
arises from circumstances beyond our reasonable control.
25.4 Subject to applicable law, we are not responsible for loss of business, loss of profits, loss of revenue, loss of anticipated savings, loss of opportunity, loss of goodwill or other indirect or consequential loss suffered.
25.5 Nothing in these Terms is intended to deprive a consumer of statutory rights or remedies.
25.6 Any liability limitation or exclusion in these Terms is intended to apply only to the extent permitted by applicable law.
26. Your Responsibility for Losses Caused by You
26.1 If you breach these Terms, act negligently, misuse the premises or equipment, or cause damage through your actions or those of your guests, you may be responsible for reasonable losses, costs and expenses that we incur as a direct result, subject to applicable law.
26.2 This does not make you responsible for losses caused by matters outside your control or for losses that the law does not permit us to recover.
27. Third-Party Services
27.1 We may provide access to third-party services, software, applications, internet services, payment providers, booking systems or other facilities.
27.2 Such services may be subject to separate terms imposed by the relevant provider.
27.3 We are not responsible for the acts, omissions, availability or performance of third-party services except where the law provides otherwise.
28. Events Outside Our Control
28.1 We will not be responsible for delay, interruption or failure to provide services caused by events beyond our reasonable control.
28.2 Such events may include fire, flood, severe weather, utility failure, telecommunications failure, cyber incidents, epidemic or pandemic, industrial action, government action, civil disturbance, criminal activity, building damage, supplier failure or other circumstances that could not reasonably have been prevented or avoided.
28.3 We will take reasonable steps to minimise disruption and restore services where practicable.
29. Complaints
29.1 If you have a complaint, please contact us at info@lowtidebos.co.uk
29.2 We will consider complaints reasonably and in good faith and will endeavour to resolve them promptly.
29.3 Nothing in this clause prevents you from exercising any statutory rights available to you.
30. Changes to These Terms
30.1 We may make reasonable changes to these Terms where necessary to reflect changes in the law, our services, security requirements, operational arrangements or the facilities we provide.
30.2 We will provide reasonable notice of material changes where required.
30.3 Changes will not retrospectively remove rights that you have already acquired.
30.4 Where applicable law gives you a right to terminate because of a material change, that right will not be affected.
31. General
31.1 If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply.
31.2 A failure by us to enforce a provision immediately does not mean that we have waived our right to enforce it later.
31.3 You may not transfer your membership or contractual rights without our written consent, except where applicable law provides otherwise.
31.4 These Terms, together with any membership agreement, booking terms, pricing information and policies expressly incorporated into them, form the agreement between you and us concerning your use of the coworking facilities.
32. Governing Law and Jurisdiction
32.1 If you are a consumer, these Terms are governed by the law that applies to your contract and you retain any mandatory legal rights concerning the courts that may hear a dispute.
32.2 If you are contracting with us wholly or mainly for business purposes, these Terms are governed by the laws of England and Wales, unless otherwise agreed in writing.
32.3 Business customers agree that the courts of England and Wales shall have jurisdiction over disputes arising from or in connection with these Terms, subject to any mandatory rights that apply.
33. Acceptance
By purchasing a membership, making a booking, entering the premises or using our facilities, you confirm that you have had a reasonable opportunity to read and understand these Terms and agree to comply with them.
Lowtide BOS Ltd
Company number: 13166040
3 College Court
Burnham on Sea
TA8 1AR
www.lowtidebos.co.uk
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